A guide to getting what you need in copiers and other office equipment.

Decisions, decisions, decisions.

Buying office equipment was a lot simpler when you only had one or two choices to pick from. But competition and technological advances have resulted in a proliferation of brands and models in today's marketplace.

Take copiers, for example. The traditional black-and-white light-lens copier, for so long the norm, is now just one among a new generation of innovative copiers. These include networkable digital copiers, color and multifunctional copiers, and models that also operate as printers and fax machines.

Times have changed and so has the technology you need to keep pace with the future. This guide is intended to help you make an informed decision, no matter what type of copier or related office equipment you choose to buy or lease.


Today's office has a variety of equipment to choose from:
  • Integrated, networked and digital document solutions
  • Color laser printers and networkable black-and-white printers that can put the impact of color and low-cost productivity right at your desktop.
  • Color printers and copiers
  • Monochrome copiers from 14 to over 100 pages per minute
  • Multifunction fax systems that perform printing, faxing and scanning

What do you want your machine to do?

Before starting your search, take time to assess your needs and how you expect to use the copier.  You'll find the following needs assessment list a helpful tool in narrowing down your inquiries.

Needs Assessment
What kind of documents does your office produce the most?  Collect and list those most critical to your business.

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How many copies do you currently make each month?

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How many copies do you expect to make each month in the next one or two years?

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Would you like a more cost-efficient solution to outsourcing certain documents?

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How many people will be using the equipment?

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How much usable space would multifunctional office equipment help you recover?

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Will you need finishing features, such as stapling, collating and binding?

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Have you estimated the savings from being able to print both sides of a document?

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How important is speed for the kind of copying, faxing and printing you want to do?

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How many color copies do you print or outsource per month?

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Would you like to be able to print, fax and scan right from your desktop?

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Are you interested in networking the copier/printer/fax with your office PCs?

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Will your equipment need to handle different paper sizes and weights?

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Do you frequently need to include photos, add cover sheets or enlarge text in certain documents?

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Okay, You're ready to start looking.

As you look at various copiers, consider such key factors as copy quality, capacity, paper handling, reliability, speed, and productivity. Some manufacturers may promote one or more of these as characteristic of their products. Your best bet, however, is to invest in a copier that has all of them and more.

Copy quality-- Almost any copier can deliver a good copy to start with, but you want to know how long that quality will last. Do you copy certain document or ink colors frequently? Can the copier deliver high quality on the paper stocks you copy onto? Ask it is copies solid ink areas and line-work well, and if it offers quality adjustments such as Copy Contrast and Photo Mode.

Capacity-- Every copier is built to meet a specific demand. You can find models built to make as few as 500-1,000 copies per month, while others are built to make over one million a month. Get the one made for the amount  of copying you'll actually do. If you find your volume expanding and exceeding the copier's recommended usage level, trade up to the next level of copier. Better yet, anticipate growth and buy or lease accordingly to meet your needs for the future.

Paper handling-- Several different types of paper feeders are available, including the Automatic Document Feeder (ADF) and the Recirculating Document Handler (RDH). Both save operator time, but the RDH has an edge because you don't need sorter bins to have collated document sets. RDH can also automatically copy both sides of a sheet.

Reliability-- In gauging the reliability of a copier, consider its origin. Is the manufacturer well-established, with a good reputation and among the leaders in its industry? Other measures of reliability include the type and duration of warranty offered, and the scope and commitment of the company's service organization.

Speed-- A fast first-copy speed is important if your business normally makes many single copies of single originals, or if walk-up copying is frequently utilized. But overall operating speed is more critical if you tend to copy a high volume of multi-page documents. The copier's rated speed, or number of copies per minute (cpm), is only one indicator of productivity.

Productivity-- Productivity is a combination of many elements, including all of the above. Part of the computation includes employees' time saved, document handling efficiencies gained and newer applications made possible.  Another point to remember about productivity is the advantage of dealing with one company that offers service, supplies and administrative support, as well as quality products.


Following are a number of productivity-enhancing features you'll want to consider for your copier:

Automatic Document Feeder
Semi-Automatic Document Feeder
Recirculating Document Handler
Computer Forms Feeder
First-Copy Speed
Rated Speed
Automatic Duplexing
Cover Sheet Insertion
Image Shift
Automatic R/E

Zoom Reduction/Enlargement
Automatic Size Sensing
Job Recovery
Job Interrupt
Job Programming
Paper Trays/Cassettes
Automatic Tray Switching
Sorter
Stapler
Offset Catch Tray

Single/Multiple-Sheet Bypass
"Clamshell" Access
Self-Diagnostics
Control Panel/Message Display
Replaceable Toner Cartridges
Replaceable Copier Cartridges
Electronic Editing
Split-Scan Copying

NOTE: Don't settle for verbal explanations about a copier's operations. Ask for a complete demonstration of all its functions and how each fits into your document handling needs. Accept only written proposals, and only if all details are in clear, easy-to-understand language.

What kind of office equipment do you want need?

The time you put into assessing your equipment needs was well spent. It will help shorten the search for the right product for your office.

Digital copiers--An important fact about the digital copier is that it scans an original image once, records it in memory, then prints as many copies as you need without having to scan again. When the image comes directly from a PC, every copy is an original. Contrast this with a light-lens copier, which must "photograph" the original every time for every copy you want.

This "scan once/print many" technology means that jobs are copied faster and easier. Fewer moving parts and a short paper path also mean better reliability, less required maintenance and fewer service calls. Other benefits include:

  • Copies look better with digitally enhanced laser-sharp text and graphics
  • Connectivity also lets you print, edit, collate, staple and fax right from your PC
  • Multifunctional capabilities save valuable office space
  • Some models are modular, enabling you to add features and functions as needed

Digital technology is fast becoming the new standard in office equipment. Not just simpler, more versatile and dependable, digital provides new dimensions in reliability and image quality. Look for the new digital copiers to save you time and money, while also adding productivity.

Color copiers--Research shows that people not only prefer color, they rate communications 60 percent better when they are in color. Many businesses already are using color to make reports more powerful, proposals clearer, and to give documents a better chance of getting real by highlighting important text and amplifying key messages. More and more businesses are creating even greater audience interest via full-color copies.

The significantly faster high-end color copiers apply the four basic colors (cyan, magenta, yellow, and black) in a single application. Low-end copiers take four steps, rolling the paper around the image drum four times to apply each color.

Along with reproducing four-color originals, most digital color copiers can also be connected to a color server to become, full-color printers. Whether your interest is in a high- or low-end color copier, key attributes to look for include accurate, easy-to-calibrate, consistent colors and high image quality.

Light-lens copiers--From small jobs to big ones, today's light-lens copiers are light years away from those introduced in years past. Easier to use, far more compact and more reliable, their user-friendly interfaces put a wide variety of functions and features right at your fingertips. Many are now environmentally friendly, and some even provide customer-replaceable copy and toner cartridges.

Look for the one most suitable for your needs from the following Office Copier categories:

  • Convenience copiers (12 to 30 cpm and volume to 20,000 copies per month)
    On a desk or as a stand-alone unit for walk-up users, convenience copiers make it easy for individual users to take care of business.
  • Workgroup copiers (31 to 59 cpm and volume to 75,000 copies per month)
    These copiers are designed to accommodate employee groups of a few to many people. Productivity-enhancing features might include reducing and enlarging. two-sided copying, automatic stapling, collating, and so on. Depending on the model, they may also be networked.
  • Departmental and production copiers (60 + cpm and volume over 75,000 copies per month)
    These models are capable of handling a multitude of tasks up to and including production of booklets with staple-stitching and thermal binding.

An office runs on more than copiers.

The same effort that goes into searching for the right copier applies to other office equipment as well. Before purchasing or leasing one of the following machines, assess your needs, know who you are dealing with, and carefully consider the level of product and service quality you expect to receive.

Printers-- Sooner or later, almost every document created on a computer is printed. The type preferred for most office applications is the laser printer, which is also the fastest. Critical specifications to look for are the number of dots per inch (dpi), speed and memory. A high dpi setting applies more ink dots per square inch, making text and images clearer. Speed for some printers can range as high as 40 pages per minute (ppm) in a relatively small package. The more memory your printer has, the faster it can receive and store data from your computer.

Multifunction machines-- These ultimate convenience machines offer combinations of functions such as copying, printing, faxing, PC faxing and scanning. Integrating these functions in seamless, automated work processes can save time, space and overhead.

Fax machines-- If yours is a busy office, you will want a fast plain-paper laser facsimile machine that can receive faxes at the same time documents are being scanned or copied. Fast scanning into memory is an important feature when time is a consideration or you need to transmit many faxes.

Does the company come with its product?

Even the best, most reliable office equipment needs ongoing maintenance and occasional service. So, regardless of the model or type of product you buy, you have every right to expect your vendor's involvement to continue long after the sale.

You'll want to look for the fullest, most comprehensive range of service and warranty plans to ensure that your investment is maximized to your complete satisfaction.

Service-- How much downtime for regular servicing is acceptable to you? How long are you willing to wait for a technician to visit after you call for service? What about after-hours service?

One way to ensure service that meets your expectations is to get your office equipment from a company with its own service organization and widespread geographic coverage. The company's technicians should be specifically trained to maintain and repair your model.

To facilitate service, some copiers have diagnostics that can be accessed via phone lines to a service technician's computer. The benefit is that you don't have to wait for an on-site visit from the technician. If a problem can't be handled over the phone, some companies even guarantee the scheduled arrival of the technician.

Warranties-- The best warranty is one that lets you be the one who decides if you're satisfied or not. Another thing to look for is how long the warranty remains in effect. How long a manufacturer is willing to provide service at no additional cost is also an indirect way of gauging the projected reliability of a copier.

Beware of warranties that require you to endure a complex and drawn-out process for exercising your warranty rights.

How much should your money buy?

As important as the sticker price on a piece of office equipment is, the more important price is its total cost of ownership. To arrive at this measurement, project the cost of purchase or lease, plus the cost of service and supplies over the useful life of the equipment. This enables you to compare true costs among whatever models you are considering. In the case of copiers, you want to arrive at the ongoing cost-per-copy.

Buy vs. Lease-- When choosing between these two means of acquisition, figure the total price for each method for the projected life of the copier, including any tax benefits. Although buying provides the lowest price, you'll want to consider it it's the best use of your working capital. In general, leasing can be more economical because you preserve working capital.

Supplies and support-- Copiers, printers and fax machines tend to eat up a lot of supplies. How easy will it be for you to get the supplies you need, when you need them? Being able to depend on one source for product, service, supplies and support will provide you more than just convenience. There's also the peace of mind in knowing that the supplies you use were manufactured to work within your machine's exact specifications and tolerances, thereby lowering service and maintenance costs.

Who do you plan to call?

We hope this information helps with your search for the precise piece of office equipment you need. Certainly, we at Four Star Business Systems also hope you put us on your short list of potential providers.

Since introducing xerography over 50 years ago, and subsequently inventing the first laser printer, Xerox has become synonymous with office product technology. Whatever size your business, whatever equipment your business needs, you can rely on Xerox and Four Star Business Systems to make sure you get solutions that work.

If you have questions about office equipment or would like additional information, please call us at (570) 824-4177.